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Frequently Asked Questions

 

ORDERS

 

1. Do I need to register before I can purchase from the online shop?

  • Yes. We need to know certain information, especially contact details to be able to complete your transaction

 

2. How do I register?

  • You can register by simply clicking the “register” button located at the upper right hand corner of the page, and completing the necessary information.

 

3. I cannot log-in to my account. What should I do?

 

4. Am I allowed to modify my order details? How?

 

5. In case the product I want to order is out of stock, can I order/reserve for it in advance?

  • All products/services available in our store are considered exclusive deals. They are not available anywhere else. As such, we have limited stocks and the products have expiration dates.

 

6. Can I still place an order if I am currently not in the Philippines?

  • Yes you may, as long as you complete the transaction and payment.

 

7. When can I order?

  • You may purchase anytime, but our online store hours are 8am to 5pm from Monday to Friday. Purchase made beyond the cut-off time will be processed the following working day.

 

8. When can I pay for my orders?

  • You can pay for your orders anytime you want but please note that for those who will use direct bank transfer as a mode of payment, you have to send a copy of the deposit slip to us at gionline.bd@gmail.com. Payments will be verified only during the online store hours.

 

9. Where can I redeem the vouchers?

  • You may redeem the purchased vouchers at any of the Great Image studios listed on the voucher itself.

 

10. Until when can I redeem the vouchers?

  • You can redeem the vouchers on or before the expiration date which you will find on the voucher itself.

 

11. Can I send vouchers as gifts?

  • Yes. We have selected products which you can send as a gift.

 

12. Does the recipient of the gift voucher need to register for an account?

  • No. All the recipient needs to have is a valid email address.

 

13. Is there a maximum or minimum number of orders?

  • There is none. You may order any amount of products as long as you complete the online transaction.

 

14. How can I keep track of my orders?

  • We will keep you in track of your order through email notifications

 

 

RETURNS/EXCHANGE ORDERS/REFUNDS/CANCEL ORDER

 

15. Am I allowed to cancel my orders? How?

16. Am I allowed to return, refund, or exchange any of my orders?

 

 

PAYMENT

 

17. What are the payment methods I can use?

  • There are 2 modes of payment you can choose from:
    1. Direct Bank Transfer
      • BDO Account Details: xxxxxxxx
    2. Credit Card payments via PayPal

 

CONTACT US

 

18. Where can I contact you?

  • You may contact us at any of the following contact details:
    • Landline: 722-6622
    • Facebook Page: facebook.com/greatimageph
    • Email Address: gionline.bd@gmail.com

 

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